Refund policy

Exchange & Returns

EXCHANGES:

CAN I EXCHANGE MY ITEMS?

All products purchased from Meeraki.ae can be exchanged, within 7 days of purchase only if:

  • The item(s) is faulty, damaged or defective at the time of delivery
  • The item(s) does not match the original specifications of the product or is found to be not the same as you had actually purchased
  • You must notify us within 7 days of delivery by writing to support@meeraki.ae or by Whatsapp at +971582420567, to request an exchange
  • Replacement will be sent in case a defected/faulty/damaged item is shipped. You will be required to email photographic evidence of the defective item at support@meeraki.ae along with your Order ID

 

There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:
  • No returns & exchanges for earrings due to hygiene concerns
  • Exchange request is made outside the specified time frame
  • The product is damaged due to use
  • The product tags are removed
  • The product has been altered/tampered
  • Anything is missing from the package including price tags, labels, original packaging, freebies, and accessories
  • Packs: packs of products (containing more than one item) are considered to be one item, so their packaging may not be opened and they may not be returned partially or individually

 

RETURNS:

DO YOU WANT TO RETURN AN ONLINE ORDER?

To start the return process, you have to notify us within 7 days of your purchase by contacting our Customer Service department at support@meeraki.ae or by Whatsapp at +971582420567

Exception And Special Conditions:

Some of our items, which are detailed below, must meet the following conditions in order for your return to be processed:

HOW LONG DO I HAVE TO MAKE RETURNS?

Returns must be initiated within 7 days of delivery

DO I HAVE TO PAY FOR RETURNS?

In case you received a wrong article, Meeraki will get your article picked and will bear the courier charges. In case of change of mind, customer has to bear the cost/ship article at the address provided by customer service department.

HOW WILL MY MONEY BE REFUNDED?

Once the return has been approved, you will receive the amount via store credit after 10% restocking fee . 

DO YOU REFUND THE SHIPPING COSTS IF I RETURN THE ITEM?

No